Raffia is a natural fibre and should be treated with gentle care. Keep your piece away from prolonged exposure to water and store it in a cool, dry place when not in use. If your piece gets lightly damp, allow it to dry naturally away from direct heat or sunlight.

Raffia is naturally water-resistant, meaning it can be gently hand-washed without compromising the integrity of the fibre. Use a mild, natural detergent and rinse thoroughly under clean water. Always reshape your piece by hand after washing and allow it to air-dry fully before storing. Avoid chemical cleaners of any kind, as these can stain the raffia and cause discolouration.

Yes — raffia is naturally water-resistant and can handle exposure to water without affecting the fibre. Simply allow your piece to air-dry completely before wearing or storing, in a well-ventilated area away from direct heat or sunlight. Never store your piece while still damp.

Raffia is a forgiving material. If your piece becomes misshapen, try gently reshaping it by hand while slightly damp, then allow it to dry naturally in the correct form.

Yes — many of our hats are designed with travel in mind. Our round crown styles such as the Beloa, and Satroka can be rolled or folded and will return to their shape once worn. For our fedora styles, we recommend protecting the V-shape by stuffing it with soft garments before packing around it.

Raffia is a flexible fibre and can be gently coaxed back into shape. For stubborn folds or creases, steam iron the affected area by placing a damp cloth between the raffia and a domestic iron set to maximum heat. Always use a cloth as a barrier — never apply the iron directly to the raffia.