Items are dispatched from Sydney, Australia within 1-2 business days. Shipping time varies from 1-5 business days. EXPRESS SHIPPING option is available at checkout for urgent deliveries.
Once your items have been dispatched, you will be emailed your tracking number.
TANORA is not responsible for any additional charges associated with international customs & taxes.
Efforts are made to ensure there is minimal color and thickness variation, some variation can be expected as we use natural materials and production is entirely handmade.
Refunds/exchanges are only accepted in the unlikely case of a faulty item. Claim has to be made within 21 days of receipt. Items should be unworn, unwashed and have their original tags.
Please contact us at firstname.lastname@example.org within 21 days of receipt of the item. Including your order number, photo of fault and reason for return. Shipping fees cannot be reimbursed. TANORA cannot accept responsibility for parcels lost in transit.